Estimated dispatch timeframes depend on the individual Supplier and will usually be 1-2 working days after payment has been received. Our Suppliers cannot guarantee delivery on any specific dates or times. However, we will do our best to communicate with you via email should any unforeseen circumstances arise.

Note: Delivery timeframes start after payment has been received and the item has been dispatched from the Supplier’s warehouse.

Our Suppliers do their best to offer Australia-wide shipping. However, there are still some postcodes in remote areas that are undeliverable for some SKUs. If your customer provides an undeliverable postcode, the order will be cancelled and refunded automatically via email. If you have further questions about delivering an item to an undeliverable postcode, please contact us.

Some of our Suppliers will ship to New Zealand using their selected courier service. This will be indicated in the delivery section of the SKU. All orders over NZ$1000 will incur a Duty tax. The courier company will help to process this fee and charge the end customer on arrival. For more information head here.

In the case of missing or damaged packages, the Supplier will be held liable.

Once an order has been placed, the order details cannot be changed. You can cancel and resubmit the order with the correct address. However, please note that this may result in additional charges to the order. To avoid these charges, we encourage you to double-check the accuracy of your shipping address before placing an order.